Q: Where do you dispatch from?

We dispatch orders from our office/warehouse in Nashik, Maharashtra , after the material is imported and received in India.

Q: Do you provide GST invoice and bulk pricing?

Yes. We provide GST invoices and support bulk pricing for higher quantities, repeat requirements, and BOM-based procurement.

Q: Can I order a single item or small quantity?

Yes. We support single quantity and small quantities for evaluation and prototyping, as well as bulk/BOM orders. If a supplier MOQ applies, we will clearly inform you before you confirm the order.

Q: Are items in Crystal genuine and new?

Yes. We procure items through verified procurement channels and supply parts in new condition as per the sourcing route.

Q: What if the exact Crystal item I need isn't listed on your website?

You can still send us your requirements. Share the Manufacturer Part Number (MPN) and quantity required. We will check availability and get back to you with a quote and expected lead time .

Q: Can you source a specific brand within Crystal?

Yes. Share the brand name , MPN (if available), and quantity. We will confirm feasibility, expected lead time, and share a quote before you finalize.

Q: Can I cancel or return my order?

DNA Solutions supplies most items on an import basis. All confirmed orders are Non-Cancelable and Non-Returnable (NCNR). Once we place the order with the manufacturer/supplier, it cannot be canceled or returned. Please ensure the MPN, quantity, and requirement are confirmed before placing the order.

Question 1

Where do you dispatch from?

Accepted Answer

We dispatch orders from our office/warehouse in Nashik, Maharashtra, after the material is imported and received in India.

Question 2

What is the delivery/lead time for Crystal?

Accepted Answer

Most Crystal items on DNA Solutions are supplied on an import basis. The typical delivery timeline is 12-15 working days from order confirmation.

Question 3

Do you provide GST invoice and bulk pricing?

Accepted Answer

Yes. We provide GST invoices and support bulk pricing for higher quantities, repeat requirements, and BOM-based procurement.

Question 4

Can I order a single item or small quantity?

Accepted Answer

Yes. We support single quantity and small quantities for evaluation and prototyping, as well as bulk/BOM orders. If a supplier MOQ applies, we will clearly inform you before you confirm the order.

Question 5

Are items in Crystal genuine and new?

Accepted Answer

Yes. We procure items through verified procurement channels and supply parts in new condition as per the sourcing route.

Question 6

What if the exact Crystal item I need isn't listed on your website?

Accepted Answer

You can still send us your requirements. Share the Manufacturer Part Number (MPN) and quantity required. We will check availability and get back to you with a quote and expected lead time.

Question 7

Can you source a specific brand within Crystal?

Accepted Answer

Yes. Share the brand name, MPN (if available), and quantity. We will confirm feasibility, expected lead time, and share a quote before you finalize.

Question 8

Can I cancel or return my order?

Accepted Answer

DNA Solutions supplies most items on an import basis. All confirmed orders are Non-Cancelable and Non-Returnable (NCNR). Once we place the order with the manufacturer/supplier, it cannot be canceled or returned. Please ensure the MPN, quantity, and requirement are confirmed before placing the order.

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