Shipping & Delivery Policy - DNA Solutions Private Limited

Quick Note

DNA Solutions supplies most items on an import basis. After your order is confirmed, the material is imported and received in India first, and then dispatched from our Nashik warehouse. This model helps you buy global electronic components in India without international payment or customs follow-ups.

1) Payment & Pricing
  • All prices on the website are in Indian Rupees (INR).
  • We support INR billing and issue GST invoices for eligible orders.
  • Payment can be made using standard online payment methods available on the website (UPI/cards/net banking/wallets) through RBI-compliant payment gateways.
  • Any applicable shipping charges and taxes are shown before you confirm and pay for the order.
  • Invoices are issued under DNA Solutions Private Limited (GSTIN: 27AAFCE7605R1Z1).
2) Shipping Coverage & Courier Partners
  • We currently ship within India only.
  • Orders are shipped using reputed logistics partners depending on destination and service availability (courier selection may vary by pin code).
  • Shipping options and charges (if applicable) are shown during checkout before payment.
3) Import Procurement & Dispatch Process

DNA Solutions primarily supplies products on an import basis. After your order is confirmed, the typical flow is:
Order Placed → Import → Customs clearance → Received at Nashik warehouse → Dispatch to customer

  • Dispatch happens from our office/warehouse in Nashik, Maharashtra, after the material is imported and received in India.
4) Delivery Timeline
  • The typical delivery timeline is 12–15 working days from order confirmation.
  • Delivery timeline depends on supplier availability, logistics movement, and customs processing.
  • Working days are Monday to Saturday, excluding public holidays.
5) Shipping Charges & Estimates
  • Shipping charges (if applicable) are calculated based on destination, package weight/volume, and service level.
  • The final shipping charges are shown clearly at checkout before you confirm payment.
6) Order Tracking
  • Once your order is dispatched from Nashik, we share shipment details such as courier name and tracking information (where available).
  • If tracking information is unclear or a shipment is delayed after dispatch, you can contact us and we will help coordinate with the logistics partner.
7) Address Accuracy & Delivery Responsibility
  • Please ensure your delivery address, pin code, and contact number are accurate at the time of ordering.
  • Delays caused by incorrect address, unreachable phone number, or courier delivery restrictions for a region may impact delivery timelines.
8) Cancellation / Returns (NCNR)
  • DNA Solutions supplies most items on an import basis. All confirmed orders are Non-Cancelable and Non-Returnable (NCNR).
  • Once we place the order with the manufacturer/supplier, it cannot be canceled or returned.

Please ensure the MPN, quantity, and requirement are confirmed before placing the order.

FAQ's
Where do you dispatch from?
We dispatch orders from our office/warehouse in Nashik, Maharashtra, after the material is imported and received in India.
What is the typical delivery timeline?
The typical delivery timeline is 12–15 working days from order confirmation.
Do you ship across India?
Yes, we ship within India. Courier partner depends on destination and service availability.
Will I get tracking details?
Yes. Once your order is dispatched, we share tracking information (where available) so you can follow the shipment status.
Can I cancel or return my order?
DNA Solutions supplies most items on an import basis. All confirmed orders are NCNR (Non-Cancelable and Non-Returnable) once placed with the manufacturer/supplier.

Contact

For any questions related to shipping and delivery, please contact us via:
https://electrosourceindia.com/contact-us.html