Q: Where do you dispatch from?

We dispatch orders from our office/warehouse in Nashik, Maharashtra , after the material is imported and received in India.

Q: Do you provide GST invoice and bulk pricing?

Yes. We provide GST invoices and support bulk pricing for higher quantities, repeat requirements, and BOM-based procurement.

Q: Can I order a single part or small quantity?

Yes. We support single quantity and small quantities for evaluation and prototyping, as well as bulk/BOM orders. If a supplier MOQ applies, we will clearly inform you before you confirm the order.

Q: Are SmartElex parts genuine and new?

Yes. We procure SmartElex parts through verified procurement channels and supply parts in new condition as per the sourcing route.

Q: What if the SmartElex part I need isn't listed on your website?

You can still send us your requirement. Share the Manufacturer Part Number (MPN) and quantity required. We will check availability and get back to you with a quote and expected lead time .

Q: Can I cancel or return my order?

DNA Solutions supplies most items on an import basis. All confirmed orders are Non-Cancelable and Non-Returnable (NCNR). Once we place the order with the manufacturer/supplier, it cannot be canceled or returned. Please ensure the MPN, quantity, and requirement are confirmed before placing the order.

Question 1

Where do you dispatch from?

Accepted Answer

We dispatch orders from our office/warehouse in Nashik, Maharashtra, after the material is imported and received in India.

Question 2

What is the delivery/lead time for SmartElex parts?

Accepted Answer

Most SmartElex parts on DNA Solutions are supplied on an import basis. The typical delivery timeline is 12-15 working days from order confirmation.

Question 3

Do you provide GST invoice and bulk pricing?

Accepted Answer

Yes. We provide GST invoices and support bulk pricing for higher quantities, repeat requirements, and BOM-based procurement.

Question 4

Can I order a single part or small quantity?

Accepted Answer

Yes. We support single quantity and small quantities for evaluation and prototyping, as well as bulk/BOM orders. If a supplier MOQ applies, we will clearly inform you before you confirm the order.

Question 5

Are SmartElex parts genuine and new?

Accepted Answer

Yes. We procure SmartElex parts through verified procurement channels and supply parts in new condition as per the sourcing route.

Question 6

What if the SmartElex part I need isn't listed on your website?

Accepted Answer

You can still send us your requirement. Share the Manufacturer Part Number (MPN) and quantity required. We will check availability and get back to you with a quote and expected lead time.

Question 7

Are you an importer/supplier of SmartElex parts in India?

Accepted Answer

Yes. DNA Solutions imports SmartElex parts for customers in India and supports retail orders, bulk requirements, and BOM-based procurement.

Question 8

Can I cancel or return my order?

Accepted Answer

DNA Solutions supplies most items on an import basis. All confirmed orders are Non-Cancelable and Non-Returnable (NCNR). Once we place the order with the manufacturer/supplier, it cannot be canceled or returned. Please ensure the MPN, quantity, and requirement are confirmed before placing the order.

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